FAQ ABOUT GLOMSKIN
1. Product Questions
Q: How do I use the red light therapy wand / cupping device?
A: Each device comes with a detailed instruction manual. Generally, use the wand on clean, dry skin for the recommended time (usually 10–20 minutes per area) and adjust intensity based on comfort. Always follow safety instructions provided.
Q: Are these devices safe for all skin types?
A: Yes, our products are designed for safe home use on all skin types. If you have a medical condition or sensitive skin, consult your doctor before use.
Q: How often should I use the devices?
A: For best results, most devices are recommended 2–3 times per week. Frequency can vary depending on your personal skin or wellness goals.
Q: Are the results permanent?
A: Results vary by individual. Consistent use over several weeks usually provides visible improvements, but ongoing maintenance sessions are recommended.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $150. For smaller orders, shipping fees vary by destination.
Q: How long will delivery take?
A: Orders are typically processed within 1–2 business days. Delivery to the USA usually takes 7–12 business days, while international shipping may take 10–20 business days.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for defective or damaged items. Items must be in their original packaging. Please contact our support team to initiate a return.
Q: Can I get a refund if I change my mind?
A: Unfortunately, we can only offer refunds for damaged or defective products. However, exchanges may be possible in certain cases—please contact us.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–7 business days.
4. General / Brand Questions
Q: Are your products genuine and high quality?
A: Yes, we carefully select and curate all products. Our devices meet high-quality standards to ensure safety, effectiveness, and a premium experience.
Q: Can I use the products with other skincare routines?
A: Absolutely. Our devices are designed to complement your existing skincare or wellness routines.